If any of these sections are unclear, please email us at support@biancosmile.com, or phone us on (03) 8506 0900.

Overview

This website is operated by Bianco Smile PTY LTD. Throughout the entire site, the use of terms such as "we", "us" and "our" refer directly to Bianco Smile PTY LTD.

By visiting / purchasing from this site, you're engaging in our "Service". This means you agree to be bound by the terms and conditions ("Terms of Service", "Terms"), inclusive of additional terms and conditions and policies referred herein.

Please read the terms and conditions carefully because you access our website. By accessing any part of this site, you're agreeing and are bound by these terms and conditions.

Before using our products, we recommend consulting with your General Practitioner or Doctor to seek medical advice. We recommend use of our products for people over the age of 13 years old. 

Terms of Product Use

We (Bianco Smile PTY LTD) are not to be substituted for professional, medical advice. This website is solely an online store for the distribution and sale of beauty and oral products. Please follow the guidelines of use use for each product which can be found on both product page, and on the packaging of each product. If you exceed this protocol, we are not responsible for any adverse side effects that you may receive from exceeding this protocol. Bianco Smile does not manufacture the goods, we simply distribute the goods. Your GP or care practitioner should be consulted if you have any medical questions that need to be addressed. The degree and level of whiteness will vary from customer to customer, and we can not guarantee results for every customer who makes a purchase from this site. Teeth whitening products sold on this site will not whiten any dental work, including crowns, veneers, cavities, bridges etc.). When you complete a transaction on this website through the process of www.biancosmile.com, you accept all the risks associated with all of our products sold on this site, and you agree that neither Bianco Smile PTY LTD, nor the manufacturer of the product is liable for any unexpected results, allergic reactions, complications or health risks that may result from use of the products. If you are in need of medical attention, call 000 immediately, or your physician. This product should not be used if under the age of 13 years old, pregnant, have current/ previous health problems, periodontal disease of gum disease. Please read the ingredients carefully listed on both the product page and the packaging on any product prior to application / use to ensure you are not allergic to any of the ignredients. 

Lost Parcels

Bianco Smile PTY LTD holds no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once you place an order. It is your responsibility to track the item via our website - by clicking the 'Track my Order Tab'. We urge customers to call their location post authorities if there is a delay in tracking / receiving your order. If the wrong address information is inputted into the checkout page when an order is placed, and as a result, a parcel is sent out then sent back to us, it is the customers responsibility to pay for the new item to be sent out.

Refunds / Returns Policy

Bianco Smile PTY LTD  will accept all refunds if they are returned to our warehouse within 14 days of delivery. The product must not have been used, shown signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way, if the product has been opened / use, you will not be granted a refund.